Welcome to the Ocean Luxe FAQ page! Here, we’ve compiled answers to some of the most common questions we receive. If you don’t find the information you’re looking for, please feel free to contact us directly.
General Questions
Ocean Luxe is a premium skincare brand that harnesses the power of seaweed to provide natural, effective, and luxurious skincare products.
All Ocean Luxe products are proudly made in the USA using the finest, sustainably sourced seaweed and other natural ingredients.
No, Ocean Luxe is committed to cruelty-free practices and does not test any of our products on animals.
Product Information
Our products are designed to be gentle and effective for all skin types, including sensitive, oily, dry, and combination skin.
Yes, all Ocean Luxe products are free from parabens, sulfates, synthetic fragrances, and other harmful chemicals. We prioritize using natural and safe ingredients.
Order & Shipping
You can place an order directly on our website by adding products to your cart and following the checkout process. If you need assistance, our customer service team is here to help.
We accept all major credit cards, PayPal, Gcash and other secure payment methods.
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or the carrier’s website.
Returns & Exchanges
We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you can return it within 30 days of receipt for a full refund or exchange. Please visit our Returns & Exchanges page for more details.
To start a return or exchange, please contact our customer service team at [email protected] or call 1-800-123-4567 for further instructions.
Contact Us
You can reach our customer service team via email at [email protected] or by phone at 1-800-123-4567. Our office hours are Monday to Friday, 9 AM – 6 PM. You can also visit our Contact Us page for more information.
